You don't have to but you can
Withdrawal
ALZURA AG
Widerruf ALZURA Shop
Gewerbegebiet Sauerwiesen 2
Technologiepark I & II
67661 Kaiserslautern, Germany
Right of withdrawal for consumers
If the licensee is a consumer within the meaning of Section 13 BGB (German Civil Code), i.e. a natural person who concludes the license agreement for a purpose that cannot be attributed to his or her commercial or self-employed professional activity, he or she is entitled to a right of revocation in accordance with the following conditions:
Cancellation policy instruction / Right of withdrawal
You have the right to withdraw from this agreement within fourteen (14) days without the need for explanation. The withdrawal period is fourteen (14) days from the agreement conclusion date. To exercise your right of withdrawal, you must inform us at
ALZURA AG
Gewerbegebiet Sauerwiesen 2
Technologie Park I & II
67661 Kaiserslautern
shop@alzura.com
Fax: +49 (0) 6301 - 600 1510
Phone: +49 (0) 6301 - 600 1600
through an unequivocal statement (e.g. with a mailed letter, a fax, or an email), informing us of your decision to withdraw from this agreement. You can use the attached standard withdrawal form, however, this is not mandatory.
In order to comply with the withdrawal period, you simply need to send us notice that you are exercising your right of withdrawal before the cancellation period has expired.
Consequences of withdrawal
Should you withdraw from this agreement, we are obliged to refund you the entirety of all payments made, including the delivery fees (with the exception of fees that were the result of you choosing a different delivery option than the cheapest standard option we offer), without delay and no later than within fourteen (14) days after the day we receive your statement of withdrawal. The refund shall be issued via the same payment method that you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for the processing of this refund.
If you required that the services begin during the withdrawal period, you will have to pay us an appropriate amount, the portion of which corresponds to the services already provided up to the point of time you informed us of exercising the right of withdrawal with respect to this agreement, in comparison to the full extent of services provided for in the agreement.