FAQ and customer questions
If your questions are not answered here, feel free to contact us
What is ALZURA Shop?
ALZURA Shop is a new kind of cloud-based online store system that grows with your needs!
ALZURA Shop was designed and developed in Kaiserslautern, Germany and is the latest product of ALZURA AG.
We guarantee you a completely new user concept, which makes it even easier for you to expand your product portfolio and manage your shop. You can quickly and effectively create new products and easily create new pages in the unique page editor.
What are the system requirements for ALZURA Shop?
We have made ALZURA Shop as simple and user-friendly as possible. There are almost no system requirements! Just make sure you have the latest browser version installed and a stable internet connection. However, if you are using Internet Explorer, we must point out that some essential features are not supported. We therefore recommend that you switch to another browser, such as Chrome, Firefox or, as a Mac user, Safari.
Can I create a simple website with ALZURA Shop?
Even though ALZURA Shop is an eCommerce platform, you can still use it to create a simple website without shop functionality. So there are no commissions, only the 9€ per month. But if you decide to create a shop after a while, this is no problem and your website can be easily converted to a shop by going to "Pages" and putting the shop page online and linking it to your website. Make sure that you have maintained all legal texts for an online shop operation (right of withdrawal, payment & shipping, data protection, terms and conditions, legal notice).
Can I purchase a domain from ALZURA Shop?
To complete your internet presence, we would like to give you the opportunity to generate the appropriate domain for your website. ALZURA Shop offers you three possibilities:
- Rent a domain: Here you will find our large selection of domains you can rent. Read more about it!
- Buy a domain: Buy one of a thousand domains in our premium domain store.
- Take over your domain: Connect your existing domain here. Read more about it!
Can I change my existing shop domain?
Yes, you can either add your own domain or rent a new one. You can find more information here
Is it possible to import your own products via file upload?
Yes, you can import articles in the form of a CSV file. Here you will find a detailed description of how the file should look like. Alternatively, you can download a sample file within our shop system.
Which payment methods can I offer my customers?
Already integrated are: Paypal and Paypal Plus (purchase on invoice, credit card and regular Paypal payment). You can also add your own payment methods, e.g. cash on delivery, payment at pickup.
What are the monthly fees to run my shop?
A list of the different subscription packages can be found here
Are there special conditions for students?
Yes, as a student you get a special price advantage. You can find more information here